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Questions

Short answers, with a link to the full page.

Learners

Do learners need to install anything? No. Each learner gets their own computer in the cloud and opens it from My learning. A recent browser is enough.

Which computer do they get? The course decides. Linux and security courses run on an Ubuntu computer in the cloud; accounting and office courses run on Windows.

A learner’s sign-in link didn’t work. Links work once and last 15 minutes. They select Get a new sign-in link. See Signing in.

A learner can’t join with their code. The code may have expired. Make a new one on the offering. See Join codes.

Why a join fails, and what to do about it.

Admins

How do I see who is stuck? Home lists everyone who has spent over 10 minutes on one step. Open a name to watch their lab live. See Home.

Can I change a published course? No. A published version is fixed so results stay comparable. Write a new version, publish it, and move offerings to it. See Courses and versions.

Can I add hundreds of students at once? Yes, with a CSV file. Nothing is saved until you confirm the preview. See Imports.

Can I turn the AI tutor off? Yes, in Settings, and you can set a monthly limit. See AI tutor.

Lagoon City University›Home

Job	Page
See who is stuck	Home
Open an offering, make a join code	Offerings
Invite a lecturer	People
Enrol a class from a file	Imports
Turn the AI tutor off	Settings

Where the common admin jobs live in the sidebar.

Your systems

Can our student records system enrol learners? Yes, with the API: one call enrols a learner and returns their launch link. See API reference.

Can we get results as they happen? Yes, with webhooks. See Webhooks.